Photo Cleaner Support

Questions, bugs or requests: ali@yoraba.com

Photo Cleaner finds similar photos, duplicates, screenshots and large videos on your device and helps you keep the best shot. Contact: ali@yoraba.com. Privacy policy: https://yoraba.com/apps/photo-cleaner/privacy/

FAQ

What permissions does the app need?

Only access to your photos and videos, to scan them. It does not use the camera, location or contacts. Nothing is uploaded; scanning runs on your device.

I gave limited access. Does it still work?

Yes. The app scans only the photos you shared, so results may be incomplete. To change this: iOS Settings → Photo Cleaner → Photos; Android Settings → Apps → Photo Cleaner → Permissions → Photos and videos.

The app says there is nothing to clean, or results look short.

Check your scan range (this month, this year, all time) and your photo access level. Items in the system trash are not scanned.

How does deletion work? Can I get photos back?

Nothing is deleted until you confirm. On iPhone/iPad, deleted items go to Recently Deleted in Photos for 30 days. On Android 11 and newer, they go to Trash for 30 days after a system confirmation. To free space right away, empty Recently Deleted or Trash. On Android 10 and older, deletions cannot be recovered. To recover items, open Recently Deleted or Trash in your Photos or gallery app before the 30 days end.

Why does my storage not drop right away?

Items in Recently Deleted or Trash still use space until they are permanently removed. Sizes in the app are estimates for your photo library, not total device storage.

Why are these photos called "similar"?

The app compares photos taken close together in time and scores how visually alike they are. Tap "Why this group?" to see the match score and time gap. "Duplicates" are files with exactly identical content. The suggested best shot weighs sharpness, resolution and edits; you can change it, and one photo in each group always stays.

Does the app upload my photos or need an account?

No. There is no account, and photos are analyzed on your device. The scan history is stored locally and can be cleared in Settings.

Why are there ads, and how do I remove them?

The app is free; small banner ads from Google AdMob appear on the Clean and Library tabs. Any tip in the Tip Jar (Coffee $0.99, Cake $2.99, Lunch $4.99, Feast $9.99) or the Remove Ads purchase ($4.99) removes ads permanently. These are one-time purchases, not subscriptions. Prices may vary by region.

How do I manage ad consent or tracking?

Where required, a consent form appears before ads. On Android, reopen it in Settings → Ad privacy choices. On iOS, change tracking in iOS Settings → Privacy & Security → Tracking.

How do I restore my purchase?

Use Restore Purchases on the Tip Jar tab (Android: Restore purchase). Sign in to the same Apple ID or Google account used for the purchase and check you have a network connection. Purchases are handled by Apple or Google; for refunds, contact them through the App Store or Google Play.

I found a bug or have a request.

Email ali@yoraba.com with your device model, OS version, app version and what happened. Please do not send photos unless asked.